FAQs

👜 What exactly is SACÀMAIN?
SACÀMAIN is your one-stop shop for high-quality, functional bags designed for everyday use. Whether you need a durable work bag, a stylish tote for daily errands, or a professional bag that can handle the hustle of your busy life, we’ve got you covered.

💼 Are your bags brand-name products?
No, we don’t sell original designer bags. All our bags are thoughtfully designed for practicality, durability, and style—offering you functional solutions that fit your life, without the high price tag. We’re committed to delivering quality with every bag.

🧵 How good is the quality of your bags?
We pride ourselves on excellent craftsmanship. Each bag is selected with care from experienced manufacturers and built to last. Whether it’s a spacious work tote or a sleek everyday bag, we ensure top-notch materials, construction, and design.

📦 Where do you ship from?
Our bags ship directly from trusted international partners, primarily in Hong Kong. This allows us to keep prices fair while maintaining high-quality standards. You’ll receive a tracking number as soon as your order ships.

🔄 Can I change or cancel my order?
If you need to make changes, please contact us within 12 hours of placing your order. After that, processing typically begins and changes may not be possible, but we’ll still do our best to assist you.

🌍 Do you ship worldwide?
Yes! We offer worldwide shipping. Delivery times will vary depending on your location, but we’re happy to ship to wherever you are.

⏱ How long does shipping take?
Due to high demand, shipping may take a bit longer than usual:

• Processing time: 2–5 business days

• Shipping time: 7–21 business days, depending on location

You’ll always receive a tracking number to keep you updated on your order’s progress.

💳 What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex, etc.) as well as secure options like PayPal, Shop Pay, Apple Pay, and Google Pay. If you have any payment-related questions, feel free to reach out—we’re happy to assist.

💰 Will I be charged customs or taxes?
Customs duties or taxes may apply depending on your country’s import policies. These fees are the buyer’s responsibility. We work to minimize any extra costs and keep your purchase process smooth.

🔁 What’s your return policy?
If your bag arrives damaged or defective, we will make it right. Contact us within 7 days of receiving your order and we’ll work on a solution. If there’s an issue with quality, we’ll gladly accept returns.

💸 When will I get my refund?
Once we receive and inspect your return, we’ll process your refund within 3–7 business days. The refund will be issued to your original payment method. If you have any questions during the process, just reach out—we’re happy to assist.

🙋 Can I contact you if I have a question?
Absolutely! We’re here to help. You can contact us through the "Contact Us" page or email us directly at SACAMAIN.store@gmail.com. We’ll get back to you as quickly as possible.

📸 Will I get the exact bag shown in the photos?
Yes, the images on our site are accurate representations of the bags you’ll receive. We want you to know exactly what to expect when you make a purchase.

🕵️ Is my order private and secure?
Yes, your privacy is important to us. We use secure checkout processes and discreet packaging to ensure your information and purchase are kept safe and private.